Help/FAQ

ORDERING - SHIPPING - RETURNS:

Where Do You Ship:

Currently we only offer shipping to US. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico.

How Will My Order Ship:

Standard USPS 

PS: Standard shipping is free when you spend $75 or more. 

When Will My Order Ship:

After you place your order, it will take 1-2 business days for us to prepare, pack, and ship your order. If your order was placed on Friday or weekend, it will be shipped the following business day. 

May I Use Multiple Promo Codes:

You may use one promo code per order. 

How Can I Cancel My Order:

Please contact us 24 before we ship your order or within the hour an order was placed. 

How Can I Check the Status of My Order?

You can view order status on your account page, which will be updated as soon as you are charged for your shipment and once your order ships.

My Order Was Lost/Stolen:

We are very sorry to hear that! We spend many hours making, packing and shipping your orders with love and so much attention to detail. Unfortunately, we don't have control over lost or stolen orders once we ship them out. We suggest contacting your local post office about your lost/stolen packages.  

What is Your Return Policy? 

If you have an issue with your order, please contact us preferably as soon as you receive your order or within 14 days of the original purchase date at hellosomerstay@gmail.com. If and when we agree on a return:

1) Package your return item in in a well-padded envelope or box to prevent damage in transit.

2) Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded. Customers wishing to return fragrance items should have regard to any labelling and packaging guidelines produced by your zone's postal service or any other courier that is used.

3) Once your order is returned in its original condition (without wash/wear, candles unused, non-damage, as in original condition and packaging) we will refund you in full to your original form of payment minus the original cost of shipping

 

CANDLES:

What is the inspiration behind your candle designs?

Our founder wanted to to fuse together her love for fine arts, painting, literature, and crafting into one by creating candles that are safe, affordable, and aesthetically pleasing. That's how our candles were born. 

What type of wax do you use? 

We use 100% natural soy wax made with USA grown soy beans. 

Are your fragrances safe?

Yes! All of our fragrances and fragrance formulations are developed through many iterations. We work hard to create luxurious scents while making them safe. We follow strict international safety standards and rigorous testing set by IFRA. Our candles are free of parabens, sulfates, phthalates, and as always, cruelty free. 

How much fragrance does each candle contain?

Our candles go through rigorous testing to make sure they have a great fragrance throw without being overpowering. Our candles contain 10-11% fragrance load (other mass produced candles use 5-6% fragrance load). 

What type of candle jars do you use?

Our candle jars measure 3.5 inches & 3 inches wide. They're made of glass and designed to be upcycled well after you're done burning your candles (make up brush or pencil holders, etc.) Sustainability is our priority with every product we design and manufacture. 

How can I achieve the optimal candle burning? 

First Burn: should liquify the top layer of your candle; therefore, you should allow 1-2 hours for the first burn. This will prevent your candle from forming a 'memory ring' which will cause tunneling and melt unevenly. Never leave your candles unattended while burning. 

Trim: the wick of your candle after each burn to 1/8 of an inch for a healthy burn. 

Blow out: your candles after 3-4 hours of continuous burn. When there is 1/2 inch of wax left at the bottom of your candle jar, do not continue to burn. Simply swap out for a new candle. 

May I purchase the original or the copy of the art work on your candle jars?

Very soon on our website! 

 

DRESSES:

What is the Inspiration Behind Your Designs:

When our founder found herself working from home and helping her son virtual learn, she was inspired to create comfortable and effortlessly stylish clothing that would carry her through her busy days with confidence- clothing made to be worn to sleep and play. That's when our collection of small batch of luxury loungewear dresses without the luxury price tag was born. 

Who Makes Your dresses:

Our dresses are handmade by a team of supremely talented Turkish women in Turkey. Each dress is made with organic cotton grown in the Aegean region of Turkey. Providing safe and ethical conditions in our ateliers is an essential element during our production process in order to guarantee the very best working conditions for our employees.

What Type of Fabric Do You Use?

Our dresses are made with 100% organic Turkish cotton. 

How Do I Care for My Clothes:

Do not dry clean. Launder any stains immediately. Cold wash with like colors in delicate cycle. Hang dry. Use detergent. Do not use bleach, fabric softeners or other chemicals. Warm iron. 

 

HAND-LOOMED TURKISH TOWELS:

How Do I Care For My New Towel?

Follow the steps below and elevate your at-home spa experience to a new level:

Before first use (Optional): Your towel is made with 100% Oeko-Tex Certified Turkish cotton. To maximize the absorbency of your Turkish towel, soak for overnight or 6-12 hours in water, wring your towel, air dry. Iron optional.

Machine wash COLD only with like colors on gentle cycle. Be sure to launder any stains immediately and rinse thoroughly. Don't use bleach and fabric softeners (while it may sound like an oxymoron, fabric softeners will not make your towels softer and reduce its absorbency.) Line dry. Avoid dry cleaning to preserve the absorbency of your towel. Iron your towels on cotton setting to keep them looking as good as new!

PLEASE NOTE: Since all of our towels are handwoven, the length of each towel might slightly vary. Photos may appear slightly different from the listed item based on your computer, pad, or phone's color display. Because of the handmade nature of our products, minor imperfections may occur. This makes your towel one of a kind and beautiful.

 

OTHER QUESTIONS:

How Can I Find Out More About Your Products:

You can learn all about our products under each product listing. If you have a specific questions that you can't find an answer to, e-mail us at: hellosomerstay@gmail.com

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