FAQ

ORDERING - SHIPPING - RETURNS:

Where Do You Ship:

Currenly we only offer shipping to US. 

How Will My Order Ship:

Standard USPS 

PS: Standard shipping is free when you spend $75 or more. 

When Will My Order Ship:

After you place your order, it will take 1-2 business days for us to prepare, pack, and ship your order. If your order was placed on Friday or weekend, it will be shipped the following business day. 

May I Use Multiple Promo Codes:

You may use one promo code per order. 

How Can I Cancel My Order:

Please contact us 24 before we ship your order or within the hour an order was placed. 

How Can I Check the Status of My Order?

You can view order status on your account page, which will be updated as soon as you are charged for your shipment and once your order ships.

My Order Was Lost/Stolen:

We are very sorry to hear that! We spend many hours making, packing and shipping your orders with love and so much attention to detail. Unfortunately, we don't have control over lost or stolen orders once we ship them out. We suggest contacting your local post office about your lost/stolen packages.  

What is Your Return Policy? 

Custom made jewelry & gift cards cannot be returned. 

If you have an issue with your order, please contact us preferably as soon as you receive your order or within 14 days of the original purchase date at hellosomerstay@gmail.com. 

If and when we agree on a return, please contact us and we will instruct you with returning your purchase. Once your order is returned in its original condition (without wear, damage, as is condition) we will refund you in full to your original form of payment minus the original cost of shipping. 

 

SYMBOLIC JEWELRY:

How Do I Care for My Jewelry:

Please avoid pulling, snagging, or stretching your bracelet because they are handmade and quite delicate!

Apply makeup, perfume and hair spray before putting on your jewelry.

We recommend not wearing your new bracelet in the shower, bath, swimming pool, sunbathing, sleeping, or while working out if you'd like to preserve the color, look, integrity of your bracelet.

Water and cosmetics can damage enamel, gold, gold filled, and gold pleated pieces, causing them to change color, pit, or become brittle.

My jewelry broke. May I get a replacement?

Due to the handmade nature of our jewelry, there might be imperfections or loose knots. Please contact us if you have any issues or questions and we will do our best to help you resolve the issue. 

If your bracelet broke after a few months of wear,  it's time to get a new bracelet! It simply means your jewelry has been working hard to protect you! 

 

DRESSES:

What is the Inspiration Behind Your Designs:

When our founder found herself working from home and helping her son virtual learn, she was inspired to create comfortable and effortlessly stylish clothing that would carry her through her busy days with confidence- clothing made to be worn to sleep and play. That's when our collection of small batch of luxury loungewear dresses without the luxury price tag was born. 

Who Makes Your dresses:

Our dresses are handmade by a team of supremely talented Turkish women in Turkey. Each dress is made with organic cotton grown in the Aegean region of Turkey. Providing safe and ethical conditions in our ateliers is an essential element during our production process in order to guarantee the very best working conditions for our employees.

What Type of Fabric Do You Use?

Our dresses are made with 100% organic Turkish cotton. 

How Do I Care for My Clothes:

Do not dry clean. Launder any stains immediately. Cold wash with like colors in delicate cycle. Hang dry. Use detergent. Do not use bleach, fabric softeners or other chemicals. Warm iron. 

 

HAND-LOOMED TURKISH TOWELS:

How Do I Care For My New Towel?

Follow the steps below and elevate your at-home spa experience to a new level:

Before first use (Optional): Your towel is made with 100% Oeko-Tex Certified Turkish cotton. To maximize the absorbency of your Turkish towel, soak for overnight or 6-12 hours in water, wring your towel, air dry. Iron optional.

Machine wash COLD only with like colors on gentle cycle. Be sure to launder any stains immediately and rinse thoroughly. Don't use bleach and fabric softeners (while it may sound like an oxymoron, fabric softeners will not make your towels softer and reduce its absorbency.) Line dry. Avoid dry cleaning to preserve the absorbency of your towel. Iron your towels on cotton setting to keep them looking as good as new!

PLEASE NOTE: Since all of our towels are handwoven, the length of each towel might slightly vary. Photos may appear slightly different from the listed item based on your computer, pad, or phone's color display. Because of the handmade nature of our products, minor imperfections may occur. This makes your towel one of a kind and beautiful.

 

OTHER QUESTIONS:

How Can I Find Out More About Your Products:

You can learn all about our products under each product listing. If you have a specific questions that you can't find an answer to, e-mail us at: hellosomerstay@gmail.com

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